Empowering Connections

beyond channels and across teams

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Built for managers and developers

The role of the contact center has evolved to meet the demands of modern customers. This often leads to managers and developers working side-by-side. Edify is designed to work for both, delivering an out-of-the-box solution so managers can hit the ground running, and built on a flexible, programmable platform that any developer can work with.

 

Huddle Basic

BUSINESS UC

It is designed to unify your entire global workforce on a common platform. We believe the customer experience isn’t owned by a single department, but that teams should be able to easily get together and collaborate on any channel at any time.

Huddle

CONTACT CENTER

Communication channels are important, but they’re only one part of a successful CX strategy. With Huddle, your team will be better suited to engage customers and provide better service with machine learning driven, real-time coaching and training.

Huddle API

DEVELOPER PROGRAM

Your company deserves a unique CX strategy. Huddle API provides easy-to-use, real-time communication API’s, letting you extend the functionality of your business communications and contact centers. Or, you can build and deploy your own Apps.

100% SLA

NO DOWNTIME, PERIOD

Edify is a technology-first company, built by developers to help solve the world’s communication needs. As a result, Edify offers the industry's highest, most inclusive SLA ever.

 

Upgrade your contact center beyond channels. Meet Edify.

See a holistic view of customer activity, real-time training and coaching, all powered by Machine Learning. This is 21st-century customer service.

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