Communication channels are important, but they’re only one part of a successful CX strategy. With Huddle, your team will be better suited to engage customers and provide better service with real-time coaching and training, driven by machine learning.
Your company deserves a unique CX strategy. Huddle API provides easy-to-use, real-time communication API’s, letting you extend the functionality of your business communications and contact centers. Or, you can build and deploy your own Apps.
Empower agents with modern omni-channel business communications, powered by Machine Learning. With sentiment analysis, NLU, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.
The role of the contact center has evolved to meet the demands of modern customers. This often leads to managers and developers working side-by-side. Edify is designed to work for both, delivering an out-of-the-box solution so managers can hit the ground running, and built on a flexible, programmable platform that any developer can work with.
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