It is designed to unify your entire global workforce on a common platform. We believe the customer experience isn’t owned by a single department, but that teams should be able to easily get together and collaborate on any channel at any time.
Communication channels are important, but they’re only one part of a successful CX strategy. With Huddle, your team will be better suited to engage customers and provide better service with machine learning driven, real-time coaching and training.
Your company deserves a unique CX strategy. Huddle API provides easy-to-use, real-time communication API’s, letting you extend the functionality of your business communications and contact centers. Or, you can build and deploy your own Apps.
Edify is a technology-first company, built by developers to help solve the world’s communication needs. As a result, Edify offers the industry's highest, most inclusive SLA ever.
See a holistic view of customer activity, real-time training and coaching, all powered by Machine Learning. This is 21st-century customer service.