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Catalyst

Edify Learning Lab

Cat.a.lyst // noun
a substance that increases the rate of a chemical reaction without itself undergoing any chemical change.

Welcome to Catalyst, the learning lab for Edify Huddle.

Get started with your new Edify Huddle account by completing the interactive checklist experience below: Explore Queue. Then, begin customizing your account to meet the unique needs of your business by using the Quick Guides. Email support@edify.cx with any questions or if you need assistance getting started.

Huddle ML - Console Resources


Use the following Quick Guides to start customizing your Edify Huddle account by configuring the standard objects, like customizing queues, adding knowledge articles, and building workflows. Then, link together the objects to create a route and test that all routes are working appropriately. 

Configure Standard Objects - Quick Guides

Icon_AccountCustomer
ACCOUNT

Add and edit standard objects nested under the Account menu with these guides.

CX
CX

Create and modify standard objects listed under the CX menu with these guides.

Icon_Queues
QUEUES

Customize the objects listed under the Queues menu with these guides.

Icon_Workflow
WORKFLOWS

Build, modify, and publish workflows with these guides.

Link Objects & Test Routes - Quick Guides

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Icon_RouteLinks
ROUTING OBJECTS

Link together standard objects to create routes with these guides.

Icon_CommTest
TESTING ROUTES

Verify that all communication routes are functioning with these guides.

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