Learning Labs
Quick Guides

Catalyst

App Quick Guides

Account
CX
Queues
Workflows
Routing

Queue

Navigate Edify App
Navigate Queue Home
Navigate Queue List
How To - Update Queue Email Signature
How To - Prepare for Managing Calls
How To - Log In / Log Out of Queues
How To - Configure WebRTC Settings

Engaging with Customers

Navigate Customer Interaction Workspace
How To - Update Queue Status
How To - Transfer Interactions
How To - End Interaction

Dashboard

Navigate Team View Workspace
Navigate Queue Performance Workspace

Account Settings

How To - Upload Profile Picture
How To - Log In To App
How To - Log Out of App
How To - Reset Password

Chat

Navigate Chat Workspace
How To - Channels: Create, Modify, or Archive
How To - Messaging: Send, Modify, or Delete
How To - Direct Messages: Create, Modify, or Archive
How To - Update User Status

Softphone

How To - Create Outbound Call
How To - Create Outbound Call (Mobile)
How To - Transfer a Softphone Call
How To - Accept, Mute, Hold, or End a Softphone Call
How To - Review, Call Back, and Delete Call History
How To - Voicemail: Review, Delete, and Playback
How To - Configure Softphone: