Learning Labs
Quick Guides
Console Guides
App Guides
API Docs
Catalyst
App Quick Guides
Account
CX
Queues
Workflows
Routing
Queue
Navigate Edify App
Navigate Queue Home
Navigate Queue List
How To -
Update Queue Email Signature
How To -
Prepare for Managing Calls
How To -
Log In / Log Out of Queues
How To -
Configure WebRTC Settings
Engaging with Customers
Navigate Customer Interaction Workspace
How To -
Update Queue Status
How To -
Transfer Interactions
How To -
End Interaction
How To -
Use the Script Tab
How To -
Use the Knowledge Tab
How To -
Run an Embedded Workflow
How To -
Navigate the Customer Details Tab
Dashboard
Navigate Team View Workspace
Navigate Queue Performance Workspace
Account Settings
How To - Update Profile Settings
Set Up Voicemail
Upload Profile Picture
Update Name and Title Details
Add Mobile Number to Profile
Log In To App
Log Out of App
Reset Password
How To - Configure Call Settings:
Routing Inbound Calls
Enable/Disable WebRTC
Update WebRTC Ring Tone
Update WebRTC Audio Devices
Chat
Navigate Chat Workspace
How To - Configure Chat Settings
Set Chat Notification Preferences
Update User Status
How To - Collaborate with Coworkers
Channels: Create, Modify, or Archive
Direct Messages: Create, Modify, or Archive
Messaging: Send, Modify, or Delete
Softphone
How To -
Create Outbound Call
How To -
Create Outbound Call (Mobile)
How To -
Transfer a Softphone Call
How To -
Accept, Mute, Hold, or End a Softphone Call
How To -
Call History: Review, Call Back, and Delete Call Record
How To -
Voicemail History: Review, Delete, and Playback
How To -
UC Fax: Manage, Review, and Create Fax
How To -
Softphone Directory: Navigate, Review, and Contact Directory Entries
MOBILE
Navigate Mobile Workspaces
Was this page helpful?