Customer Feedback

Analyze smart conversations.

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Sentiment Analysis

Our machine learning bot, Hammond, uses sentiment analysis, analyzing both the customer and the agent side of the conversation. Advanced routing automatically and intelligently distributes conversations to live agents as needed.

 

 

Customer Surveys

Automatically send post-interaction surveys to gain more information from customers at the end of every engagement and improve user performance. Set up auto-transfers at the conclusion of every call, directing customers to take a brief survey. It’s easier than ever to get feedback using email or text message surveys--Edify’s platform can help you do that.