DMG Edify Webinar-Apr20_Banner

The Ideal Cloud-Based Contact Center Platform

 with Donna Fluss

 

Wednesday, April 22nd

10:00 AM PT / 1:00 PM ET

 

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on top? Join leading industry analyst Donna Fluss of DMG Consulting and Edify co-founder and CEO Cameron Weeks in our upcoming webinar discussing cloud-based contact center platform initiatives.

Companies no longer have to settle for outdated contact center solutions with limited capabilities and flexibility. The new solutions are open, cloud-based platforms that come with functionality that companies of all sizes need to deliver an inspiring level of service cost-effectively. These omnichannel platforms provide all of the basics – routing, queuing, self-service, softphone, quality management, etc. – as well as speech and text analytics, robotic process automation, workforce management, and a lot more. As importantly, these new Interaction Centers (the new name for omnichannel contact centers) are AI-enabled and use a variety of smart technologies – machine learning, predictive analytics, natural language processing and understanding, and mobility – to position companies to consistently deliver the service their customers want in their channels of choice. Join us to learn about:

  • The newest innovations in the cloud-based contact center infrastructure market
  • Functional capabilities that are included in the new Interaction Centers
  • How AI and machine learning can transform and revolutionize contact center solutions
  • How the new contact center platforms will impact your customers and workforce

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