Edify Understand is a natural language processing (NLP) service that uses machine learning to identify items, sentiment, and language of your text.

Edify currently supports the following languages:

  • English (en)
  • Spanish (es)
  • French (fr)
  • German (de)
  • Italian (it)
  • Portuguese (pt)


Hammond is Edify's omnichannel conversation engine. He provides intelligent, conversation based interaction routing, as well as "self-help" knowledge base resources.