CONTACT CENTER SOFTWARE

Empower everyone, from the manager down to the agent, by giving them the right platform. Our cloud contact center solution boasts true omnichannel functionality in a single pane of glass. Features include:

  • Drag-and-drop workflows
  • Seamless switching and transfers
  • Softphone for inbound/outbound calls and messaging
  • Call history and voicemail
  • Internal group and private chat
  • An intelligent assistant for 24/7 customer service

Our Machine Learning-powered bot, Hammond, utilizes Natural Language Understanding and customer sentiment analysis to route queries, collect feedback, and give coaching and training recommendations. Easy CRM integrations, built-in unified communications, certifications for even the most regulated industries, and global availability are just the beginning.

Learn More about Huddle ML  

CONTACT CENTER SOFTWARE

Empower everyone, from the manager down to the agent, by giving them the right platform. Our cloud contact center solution boasts true omnichannel functionality in a single pane of glass. Features include:

  • Drag-and-drop workflows
  • Seamless switching and transfers
  • Softphone for inbound/outbound calls and messaging
  • Call history and voicemail
  • Internal group and private chat
  • An intelligent assistant for 24/7 customer service

Our Machine Learning-powered bot, Hammond, utilizes Natural Language Understanding and customer sentiment analysis to route queries, collect feedback, and give coaching and training recommendations. Easy CRM integrations, built-in unified communications, certifications for even the most regulated industries, and global availability are just the beginning.

Learn More about Huddle ML  

UNIFIED COMMUNICATIONS

Connect offices and employees, whether they’re down the hall or across the globe. Unified communications as a service gives you features like:

  • Video chat
  • The ability to ring anywhere
  • Internal and external chat
  • Extension dialing
  • A mobile app

Reaching out to a supervisor or collaborating with someone in a different department is just a click away. Connect any time, from nearly any location, on any device.

Learn More about Huddle Basic  

UNIFIED COMMUNICATIONS

Connect offices and employees, whether they’re down the hall or across the globe. Unified communications as a service gives you features like:

  • Video chat
  • The ability to ring anywhere
  • Internal and external chat
  • Extension dialing
  • A mobile app

Reaching out to a supervisor or collaborating with someone in a different department is just a click away. Connect any time, from nearly any location, on any device.

Learn More about Huddle Basic  

API SET

We built the framework so you don’t have to. Get real-time API capabilities with our developer program, adding programmable voice, programmable messaging, and phone number provisioning to your system.

Our voice APIs let you add reliable, crystal-clear voice services. Create apps to engage with callers in real-time, gather information like surveys, and provide authentication. Our messaging APIs let you send order updates, confirm appointments, solicit feedback, provide two-factor authentication, and more.

No matter why you want to talk to customers, we'll help you do it.

Learn More about Huddle API  

API SET

We built the framework so you don’t have to. Get real-time API capabilities with our developer program, adding programmable voice, programmable messaging, and phone number provisioning to your system.

Our voice APIs let you add reliable, crystal-clear voice services. Create apps to engage with callers in real-time, gather information like surveys, and provide authentication. Our messaging APIs let you send order updates, confirm appointments, solicit feedback, provide two-factor authentication, and more.

No matter why you want to talk to customers, we'll help you do it.

Learn More about Huddle API