Transform your contact center with conversational AI.
Hammond is our Intelligent Assistant. We built him to make work easier for your agents and employees, and interacting with your company better for customers. Hammond understands written and spoken language so he is extremely useful when it comes to self service. He also uses Natural Language Understanding (NLU) and sentiment analysis capabilities to make routing decisions and automatically move conversations to a live agent if and when it’s necessary. Finally, you can give customers the service they want with the right person - or no person at all - without sending them on a wild goose chase of multiple frustrating prompts.