THE LATEST COMPANY ANNOUNCEMENTS, NEWS ARTICLES, MENTIONS, PRESS RELEASES, AND MORE

Webinars

The Premier Partner Experience with Edify

Find out how you can be part of the industry’s best partner experience selling the only omnichannel CC + UC + API platform on the market. Tune in on April 8th to see Edify’s revolutionary Huddle platform live, learn how it outperforms the rest, and find out how to join our partner program.

THE PATHWAY TO HOLISTIC JOURNEY MANAGEMENT

The customer journey in today’s digital world is complex, so staying relevant with customers is hard work. Join Mila D’Antonio and Cameron Weeks on April 29th to learn about enabling omnichannel communications, harnessing customer insights in real-time, and more.

The Ideal Cloud-Based Contact Center Platform

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on top? Join Donna Fluss and Cameron Weeks on April 22nd for this webinar discussing cloud-based contact center platform initiatives.

News

Amazing Business Radio: Cameron Weeks - Shep Hyken

Shep Hyken interviews Cameron Weeks. Tune in to hear strategies for improving both the employee experience and the customer experience using machine learning technology.

COUNCIL POST: IMPROVING CUSTOMER EXPERIENCE BY CREATING AN OMNICHANNEL EXPERIENCE

Technology makes it simple to connect to the world without moving an inch. So, why does connecting with the companies that we buy from feel more difficult? Read why omnichannel is the only way forward.

CUSTOMER SUCCESS MANAGERS: HERE'S HOW TO REDUCE CHURN

As contact centers struggle with an uptick in business, fostering a human connection is more crucial than ever. See what our Senior Client Operations Manager has to say about reducing customer churn.

Announcements

Edify Raises $10 Million in Seed Funding

Led by First Round Capital, this investment is among 2019's top 10 largest software seed rounds in the world. Edify's partner and board member at First Round Capital, Bill Trenchard, has deep contact center and CX industry knowledge. Funding will be used to expand Edify’s market presence and continue building the sales, marketing, development, and customer success teams.

2019 Contact Center Technology Award

TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine. The 2019 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

WEEKS NAMED A TOP TECH LEADER ON ICMI CX MOVERS & SHAKERS LIST

Edify co-founder and CEO Cameron Weeks has been included on the International Customer Management Institute (ICMI)’s second annual Customer Experience Movers & Shakers List in the “Technology Leaders” category. ICMI, the authority on contact center excellence, created this list to honor the top innovators and leaders in the customer experience and contact center space.

Events

Channel Partners Conference

Join Edify at the Channel Partners Conference & Expo, March 9 - 12, in Las Vegas. The event will be held at The Venetian & Sands Expo Convention Center.

CCW Executive Exchange

Join Edify March 22 - 24 at CCW's Executive Exchange, held at the Bonaventure Resort & Spa in Weston, Florida.

Enterprise Connect

Join Edify at Enterprise Connect 2020 from March 30 - April 2 at the Gaylord Palms in Orlando, Florida.