The latest company announcements, news articles, mentions, and press releases
CCW Customer Contact Week 2019
Join us this June 24-28 at The Mirage in Las Vegas. The world’s largest customer contact event brings together more than 2,500 customer contact executives for a week of networking, learning and thought-sharing. Use our discount code 20CCW_EDIFY to get 20% off your conference passes.
Five Biggest Products, Companies, or Ideas - A unique offering at Enterprise Connect 2019 wasEdify Labs. This startup aims to make the customer experience seamless and “100 percent reliable.” The focus on the customer and the customer experience sets Edify apart from the rest of the Enterprise Connect 2019 exhibitors in that they were giving companies a chance to consider their customers in UC purchases.
CRMXchange was onsite to meet with selected Enterprise Connect suppliers representing the CX/contact center space. Sheri Greenhaus, Managing Partner, discussed how their solutions could help companies increase operating efficiency and improve customer satisfaction. This eBook presents brief summaries of their solutions and discusses what differentiates their offerings in the marketplace.
Looking back on the week of Enterprise Connect 2019 can make your head spin. ...While we’ve covered many of the highlights and vendor announcements coming out of the event here on No Jitter, with an event of this scale -- nearly 220 exhibitors -- plenty of other news may have flown under your radar. To help get you up to speed, here’s a roundup of news we haven’t already covered, broken out into categories as best as possible for an industry in which divisional lines are increasingly blurring.
Experience, experience, experience – that was the theme at this year’s Enterprise Connect. Whether discussing the contact center, collaboration, or plain old unified communications, it was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX).
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
After a year hiatus I was back in the Biodome last week forEnterprise Connect '19, and things couldn’t have been better for this contact center analyst. From its voice roots of unified messaging in the early 2000’s, the original VoiceCon show quickly morphed into the Enterprise Connect ‘showcase for all things unified communications (UC)’. Contact center, for the longest time, took a back seat to UC in subsequent shows, but started to show significant traction when I was last there in 2017. In 2019 the two are deeply entwined, with a lot to offer customers who are looking to transform their businesses.
Cloud customer experience created by experts -- Earlier this month, a brand-new entry arrived in the cloud communications space. Edify, a business dedicated to customer experience solutions offered through the flexibility of the cloud has now made its debut. The company is the newest innovative solution available for companies hoping to explore the potential of next-level customer experience solutions.
Edify Unites Contact Center and Company on a Single Platform
“The purpose ofEdifyis to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO in an in-person interview.
Edify Labs Launches Business Communications Platform
Edify Labs has introduced its global business communications and collaboration platform, Edify, a cloud-based tool that combines communications platform as a service (CPaaS), contact center as a service (CCaaS), and unified communications as a service (UCaaS)/PBX platforms with customer success tools and a single dashboard."
CARMEL - Two former executives from Indianapolis-based Sharpen Technologies have launched a new company. Bracken Fields and Cameron Weeks unveiled global business communications platform Edify, which will be based in Carmel, this week at the Enterprise Connect event in Orlando.
Cloud Customer Experience Providers Launch New Venture—Edify
Indianapolis, IN, USA, March, 2019 -- Edify makes its official debut as the newest provider in cloud-based customer experience solutions. Launched by customer experience and contact center veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.
Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.
Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019
Highly Configurable Communications Platform Reaches Beyond Channels and Across Teams, Elevating and Streamlining the User and Customer Experience -- Today, Edify Labs (edify.cx) reveals its global business communications platform, Edify, which redefines the way businesses manage customer experience (CX) and internal cross-team collaboration.