THE LATEST COMPANY ANNOUNCEMENTS, NEWS ARTICLES, MENTIONS, PRESS RELEASES, AND MORE

Announcements

Edify Raises $10 Million in Seed Funding

Led by First Round Capital, this investment is among 2019's top 10 largest software seed rounds in the world. Edify's partner and board member at First Round Capital, Bill Trenchard, has deep contact center and CX industry knowledge. Funding will be used to expand Edify’s market presence and continue building the sales, marketing, development, and customer success teams.

2019 Contact Center Technology Award

TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine. The 2019 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

Weeks Named a Top Tech Leader on ICMI CX Movers & Shakers List

Edify co-founder and CEO Cameron Weeks has been included on the International Customer Management Institute (ICMI)’s second annual Customer Experience Movers & Shakers List in the “Technology Leaders” category. ICMI, the authority on contact center excellence, created this list to honor the top innovators and leaders in the customer experience and contact center space.

News

Improving the Agent Experience

Our CMO, Candace Sheitelman, shared her thoughts in the January issue of Contact Center Pipeline magazine. Unless you put the employee experience at the top of the list, the customer experience will never reach its potential.

6 Rising Tech Companies You Should Know

BuiltinLA featured Edify as one of 6 rising tech companies you should know. Peek inside to hear from six leaders about the inception of their tech companies, how they’ve grown and their plans for scaling.

2019 Customer Experience Innovation Awards

TMC’s CUSTOMER magazine announced the winners of 2019 Customer Experience Innovation Awards, recognizing best-in-class companies setting the standard in delivering exceptional CX over all channels.

Events

CCW Nashville 2020

Join us January 28-31 in Nashville for Customer Contact Week. CCW is the world’s largest customer contact event series and the #1 meeting place for CX, contact center and customer care executives. Find us at booth 222 to get a free demo & meet our experts! Use our discount code 2020CCWN_EDIFY to take 20% off your conference passes.

Consero CX Forum

Join us February 9-11 in Newport Beach, CA. Customer experience experts will be sharing inspirations and insights, while attendees enjoy networking and learning about the CX.

Future of Work Expo

Join Edify at TMC's Future of Work Expo February 12-14 in Fort Lauderdale, FL. Stop by booth 1202 to see our platform in action.