In The Press

 

The latest company announcements, news articles, mentions, and press releases

Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle

June 26, 2019—Customer Contact Week, Las Vegas—Today, Edify Labs (edify.cx), the customer experience industry’s newest competitor, announced the general availability of Edify Huddle—the industry’s first and only cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact center software, and real-time communications API capabilities in a single solution. 

 

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CCW Customer Contact Week 2019

Join us this June 24-28 at The Mirage in Las Vegas. The world’s largest customer contact event brings together more than 2,500 customer contact executives for a week of networking, learning and thought-sharing. Use our discount code 20CCW_EDIFY to get 20% off your conference passes. 

 

Register here

Partner with Edify

We've just launched our partner program. Do you know a company who would benefit from the Edify solution?  Help us find and connect to qualified leads.

 

Request to become a Referral Partner

Edify Labs Exhibiting at ICMI Contact Center Expo

Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user and customer experience.

 

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Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019

Highly Configurable Communications Platform Reaches Beyond Channels and Across Teams, Elevating and Streamlining the User and Customer Experience -- Today, Edify Labs (edify.cx) reveals its global business communications platform, Edify, which redefines the way businesses manage customer experience (CX) and internal cross-team collaboration.

 

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ICMI Contact Center Expo 2019

Join us May 13-16 at Call Center ICMI Expo in Ft. Lauderdale, FL. Use code 2CEX-RJC41 to get 25% off your conference pass! We can't wait to see you at Booth 209!

 

Register here

No Jitter Roll: Five for Friday

With Huddle, Edify is pitching improved customer experience by virtue of enabling contact center agents to collaborate seamlessly with each other and internal subject matter experts during customer interactions.

 

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Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle

Edify Huddle Connects Businesses with Customers, and Employees with Each Other, to Simplify and Elevate Customer and Employee Experiences

 

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Edify Labs Launches Edify Huddle

Edify Huddle unifies all internal and external business communications. Users can move among channels—from social media to chat to voice to text to video and back again—within a single conversation. Hammond, the Edify Huddle artificial intelligence engine, naturally understands customers, offers self-service bots, and routes interactions to the right agents.

 

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News: Edify Labs Announces General Availability of Edify Huddle

"Companies that make it easy for their customers and prospects to conduct business and truly delight them are more likely to retain customers and enhance their brand image. Delivering an outstanding customer experience requires the right combination of technology, people, and processes, all of which must be flexible, agile, and responsive to customer needs. "

 

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Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle

Edify Labs, the customer experience industry’s newest competitor, announced the general availability of Edify Huddle—the industry’s first and only cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact centre software, and real-time communications API capabilities in a single solution.

 

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Introducing Edify Huddle

Blair Pleasant's article discusses the newest customer experience player, Edify. What’s different about Edify is that it combines contact center, UC, collaboration, and PBX functionality providing a single tool with a single dashboard from a single vendor. It offers AI and machine learning capabilities, featuring Edify’s intelligent conversation routing engine named Hammond.

 

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On the Radar with Edify

'On the Radar' is a series of research notes by Ovum regarding vendors who bring innovative ideas, products, or business models to their markets. Written by Mila D'Antionio (Principal Analyst, Customer Engagement), this publication focuses on Edify's innovative business communications service platform, Huddle, and how it simplifies and unifies omnichannel engagement. 

 

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The Ideal Contact Center Solution

Donna Fluss, President of DMG Consulting, discusses the ideal contact center solution. Instead of being told what vendors can do for companies time and time again, Donna would much prefer a communication and interaction platform that allows users to do what they want when they want.

 

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Enterprise Connect 2019 – Wrapping It Up

Five Biggest Products, Companies, or Ideas - A unique offering at Enterprise Connect 2019 was Edify Labs. This startup aims to make the customer experience seamless and “100 percent reliable.” The focus on the customer and the customer experience sets Edify apart from the rest of the Enterprise Connect 2019 exhibitors in that they were giving companies a chance to consider their customers in UC purchases.

 

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2019 CRMXchange Enterprise Connect Review

CRMXchange was onsite to meet with selected Enterprise Connect suppliers representing the CX/contact center space.  Sheri Greenhaus, Managing Partner, discussed how their solutions could help companies increase operating efficiency and improve customer satisfaction. This eBook presents brief summaries of their solutions and discusses what differentiates their offerings in the marketplace.

 

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From APIs to UC: Rounding Up the News from EC19

Looking back on the week of Enterprise Connect 2019 can make your head spin. ...While we’ve covered many of the highlights and vendor announcements coming out of the event here on No Jitter, with an event of this scale -- nearly 220 exhibitors -- plenty of other news may have flown under your radar. To help get you up to speed, here’s a roundup of news we haven’t already covered, broken out into categories as best as possible for an industry in which divisional lines are increasingly blurring.

 

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Enterprise Connect 2019 Wrap-Up – The X Factor

Experience, experience, experience – that was the theme at this year’s Enterprise Connect. Whether discussing the contact center, collaboration, or plain old unified communications, it was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX).

 

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Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

After a year hiatus I was back in the Biodome last week for Enterprise Connect '19, and things couldn’t have been better for this contact center analyst. From its voice roots of unified messaging in the early 2000’s, the original VoiceCon show quickly morphed into the Enterprise Connect ‘showcase for all things unified communications (UC)’. Contact center, for the longest time, took a back seat to UC in subsequent shows, but started to show significant traction when I was last there in 2017. In 2019 the two are deeply entwined, with a lot to offer customers who are looking to transform their businesses.

 

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Introducing Edify: The New Cloud Venture

Cloud customer experience created by experts -- Earlier this month, a brand-new entry arrived in the cloud communications space. Edify, a business dedicated to customer experience solutions offered through the flexibility of the cloud has now made its debut. The company is the newest innovative solution available for companies hoping to explore the potential of next-level customer experience solutions.

 

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Edify Unites Contact Center and Company on a Single Platform

“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO in an in-person interview.

 

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Edify Labs Launches Business Communications Platform

Edify Labs has introduced its global business communications and collaboration platform, Edify, a cloud-based tool that combines communications platform as a service (CPaaS), contact center as a service (CCaaS), and unified communications as a service (UCaaS)/PBX platforms with customer success tools and a single dashboard."
 

Tech Vets Launch Communications Platform

CARMEL - Two former executives from Indianapolis-based Sharpen Technologies have launched a new company. Bracken Fields and Cameron Weeks unveiled global business communications platform Edify, which will be based in Carmel, this week at the Enterprise Connect event in Orlando.

 

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Cloud Customer Experience Providers Launch New Venture—Edify

 

Indianapolis, IN, USA, March, 2019 -- Edify makes its official debut as the newest provider in cloud-based customer experience solutions. Launched by customer experience and contact center veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.

 

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Veteran Cloud Customer Experience Leaders Launch New Venture—Edify

Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.

 

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For press inquiries, email us at press@edify.cx.