The latest company announcements, news articles, mentions, and press releases
Customer Support Transformation Webinar
Join us for the Customer Support Transformation: The Leading Trends in Customer Support and Engagement webinar on September 11. Register for this roundtable webcast to hear from a panel of experts about the top customer service trends driving customer support in the age of discerning customers with very high expectations and who prefer to connect across multiple channels.
We’re excited to announce that we’re sponsoring Customer Contact Week this September 16-19 in Austin! CCW is the world’s largest customer contact event series and the #1 meeting place for CX, contact center and customer care executives.
Join us and more than 450 customer contact executives for a week of networking, learning and thought-sharing. Use our discount code 3CCWA_EDIFY to take 20% off your conference passes.
Trumbull, CT, September 10, 2019 — Today, TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine. The 2019 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world-class customer experiences.
Edify Labs’ Cameron Weeks Named a Top Technology Leader on ICMI Customer Experience Movers & Shakers List
Today, Edify Labs, the customer experience industry’s newest competitor, announced that co-founder and CEO Cameron Weeks has been included on The International Customer Management Institute (ICMI)’s second annual Customer Experience Movers & Shakers List in the “Technology Leaders” category. ICMI, the authority on contact center excellence, created this list to honor the top innovators and leaders in the customer experience and contact center space.
Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle
June 26, 2019—Customer Contact Week, Las Vegas—Today, Edify Labs (edify.cx), the customer experience industry’s newest competitor, announced the general availability of Edify Huddle—the industry’s first and only cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact center software, and real-time communications API capabilities in a single solution.
Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019
Highly Configurable Communications Platform Reaches Beyond Channels and Across Teams, Elevating and Streamlining the User and Customer Experience -- Today, Edify Labs (edify.cx) reveals its global business communications platform, Edify, which redefines the way businesses manage customer experience (CX) and internal cross-team collaboration.
ICMI Honors Top Industry Innovators and Leaders with the Second Annual ICMI Customer Experience Movers & Shakers List
The International Customer Management Institute, the authority on contact center excellence, announces the honorees for the second annual ICMI Customer Experience Movers & Shakers list. This list honors emerging leaders and innovators in the customer experience and contact center space. Edify Labs' co-founder and CEO Cameron Weeks is named a Top Technology Leader.
Cameron Weeks is the force behind a new venture, Edify, which he co-founded to redefine the way businesses connect with customers and employees connect with each other. He guides the team at Edify to continuously innovate, win new business, and push the boundaries of what’s possible in cloud-based business communications.
We realize right off the bat the word ‘revolutionize’ may seem excessive in a headline about contact center software, but we can’t think of a better word to describe the solution we just witnessed from Edify... It has taken the complexity of the contact center and smashed it with a rock, and then took the rock and broke apart the way we used to pay for contact center solutions.
How Technology is Driving Rising Customer Expectations
Customer expectations are changing. Improvements in technology are driving new and higher expectations for how companies deliver their services and interact with customers. GoShare recently asked business owners and experts if they felt customer expectations were rising, and how they were adjusting to this new norm.
Customer Contact Week recently interviewed Edify on the top challenges and future advancements in the industry. Edify discusses how Huddle supports the service experience, fostering a customer-centric culture, overcoming CX challenges, and more.
Edify Huddle—The Contact Center Platform For Agents
Edify’s first launch is Edify Huddle—the industry’s first and only cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact center software, and real-time communications API capabilities in a single solution. That’s no small feat.
The Edify Huddle offering gives companies a chance to stand out in a world where customer service is crucial to success. Companies that make it easier for customers to interact with them in the environments that suit them are the ones that stand out today. The Edify Huddle option is flexible, agile, and responsive to the needs of today’s customers.
With Huddle, Edify is pitching improved customer experience by virtue of enabling contact center agents to collaborate seamlessly with each other and internal subject matter experts during customer interactions.
Edify Huddle unifies all internal and external business communications. Users can move among channels—from social media to chat to voice to text to video and back again—within a single conversation. Hammond, the Edify Huddle artificial intelligence engine, naturally understands customers, offers self-service bots, and routes interactions to the right agents.
News: Edify Labs Announces General Availability of Edify Huddle
"Companies that make it easy for their customers and prospects to conduct business and truly delight them are more likely to retain customers and enhance their brand image. Delivering an outstanding customer experience requires the right combination of technology, people, and processes, all of which must be flexible, agile, and responsive to customer needs. "
Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle
Edify Labs, the customer experience industry’s newest competitor, announced the general availability of Edify Huddle—the industry’s first and only cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact centre software, and real-time communications API capabilities in a single solution.
Blair Pleasant's article discusses the newest customer experience player, Edify. What’s different about Edify is that it combines contact center, UC, collaboration, and PBX functionality providing a single tool with a single dashboard from a single vendor. It offers AI and machine learning capabilities, featuring Edify’s intelligent conversation routing engine named Hammond.
'On the Radar' is a series of research notes by Ovum regarding vendors who bring innovative ideas, products, or business models to their markets. Written by Mila D'Antionio (Principal Analyst, Customer Engagement), this publication focuses on Edify's innovative business communications service platform, Huddle, and how it simplifies and unifies omnichannel engagement.
Donna Fluss, President of DMG Consulting, discusses the ideal contact center solution. Instead of being told what vendors can do for companies time and time again, Donna would much prefer a communication and interaction platform that allows users to do what they want when they want.
Five Biggest Products, Companies, or Ideas - A unique offering at Enterprise Connect 2019 wasEdify Labs. This startup aims to make the customer experience seamless and “100 percent reliable.” The focus on the customer and the customer experience sets Edify apart from the rest of the Enterprise Connect 2019 exhibitors in that they were giving companies a chance to consider their customers in UC purchases.
CRMXchange was onsite to meet with selected Enterprise Connect suppliers representing the CX/contact center space. Sheri Greenhaus, Managing Partner, discussed how their solutions could help companies increase operating efficiency and improve customer satisfaction. This eBook presents brief summaries of their solutions and discusses what differentiates their offerings in the marketplace.
Looking back on the week of Enterprise Connect 2019 can make your head spin. ...While we’ve covered many of the highlights and vendor announcements coming out of the event here on No Jitter, with an event of this scale -- nearly 220 exhibitors -- plenty of other news may have flown under your radar. To help get you up to speed, here’s a roundup of news we haven’t already covered, broken out into categories as best as possible for an industry in which divisional lines are increasingly blurring.
Experience, experience, experience – that was the theme at this year’s Enterprise Connect. Whether discussing the contact center, collaboration, or plain old unified communications, it was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX).
Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19
After a year hiatus I was back in the Biodome last week forEnterprise Connect '19, and things couldn’t have been better for this contact center analyst. From its voice roots of unified messaging in the early 2000’s, the original VoiceCon show quickly morphed into the Enterprise Connect ‘showcase for all things unified communications (UC)’. Contact center, for the longest time, took a back seat to UC in subsequent shows, but started to show significant traction when I was last there in 2017. In 2019 the two are deeply entwined, with a lot to offer customers who are looking to transform their businesses.
Cloud customer experience created by experts -- Earlier this month, a brand-new entry arrived in the cloud communications space. Edify, a business dedicated to customer experience solutions offered through the flexibility of the cloud has now made its debut. The company is the newest innovative solution available for companies hoping to explore the potential of next-level customer experience solutions.
Edify Unites Contact Center and Company on a Single Platform
“The purpose ofEdifyis to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO in an in-person interview.
Edify Labs Launches Business Communications Platform
Edify Labs has introduced its global business communications and collaboration platform, Edify, a cloud-based tool that combines communications platform as a service (CPaaS), contact center as a service (CCaaS), and unified communications as a service (UCaaS)/PBX platforms with customer success tools and a single dashboard."
CARMEL - Two former executives from Indianapolis-based Sharpen Technologies have launched a new company. Bracken Fields and Cameron Weeks unveiled global business communications platform Edify, which will be based in Carmel, this week at the Enterprise Connect event in Orlando.
Cloud Customer Experience Providers Launch New Venture—Edify
Indianapolis, IN, USA, March, 2019 -- Edify makes its official debut as the newest provider in cloud-based customer experience solutions. Launched by customer experience and contact center veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.
Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.