THE LATEST COMPANY ANNOUNCEMENTS, NEWS ARTICLES, MENTIONS, PRESS RELEASES, AND MORE

Webinars

Summer Demo Days

Meet Edify Huddle - Tuesdays, all summer long. Learn about the features and functions that matter most to you. Give us 30 minutes and we’ll boil it down in a succinct live demo then take your questions. Join us for any or all of them.

THE PREMIER PARTNER EXPERIENCE WITH EDIFY

Find out how you can be part of the industry’s best partner experience selling the only omnichannel CC + UC + API platform on the market. Tune in on April 8th to see Edify’s revolutionary Huddle platform live, learn how it outperforms the rest, and find out how to join our partner program.

THE PATHWAY TO HOLISTIC JOURNEY MANAGEMENT

The customer journey in today’s digital world is complex, so staying relevant with customers is hard work. Join Mila D’Antonio and Cameron Weeks on April 29th to learn about enabling omnichannel communications, harnessing customer insights in real-time, and more.

News

Customer Care is now the most important aspect of CX

The moment I was hooked on Edify is when they told me about one of their new customers - a global ecommerce company with operations across 10 countries. The customer was able to replace four different systems with just one: Edify Huddle ML.

COVID-19 IMPACT: RECALIBRATING HUMAN & AI ROLES

Business leaders are contemplating a vastly altered vision of the future of work from just a few months ago. What does the transition to the “new normal” entail for contact center operations? Industry experts share their views of the post-pandemic environment.

AMAZING BUSINESS RADIO: CAMERON WEEKS - SHEP HYKEN

Shep Hyken interviews Cameron Weeks. Tune in to hear strategies for improving both the employee experience and the customer experience using machine learning technology.

Announcements

Telarus Joins Partner Program as National Master Agent

Telarus, the largest privately-held distributor of business cloud infrastructure and contact center services in the world, has joined the Edify Channel Partner Program as a master agent. Telarus is the only master agent with a team dedicated to the contact center industry. Telarus has a proven track record of helping businesses grow since 2002.

PeakView Joins Edify Channel Partner Program

PeakView joins the Edify Partner Program, providing a proven industry-leading cloud adoption consulting firm with a focus on cloud contact center technology and solutions. With their deep industry knowledge, PeakView ensure clients successfully manage the entire process from defining requirements, negotiating terms and provide ongoing support and vendor advocacy.

EDIFY RAISES $10 MILLION IN SEED FUNDING

Led by First Round Capital, this investment is among 2019's top 10 software seed rounds in the world. Edify's partner and board member at First Round Capital, Bill Trenchard, has deep contact center and CX industry knowledge. Funding will be used to expand Edify’s market presence and continue building the sales, marketing, development, and customer success teams.

Events

Channel Partners Conference

Join Edify at the Channel Partners Conference & Expo, March 9 - 12, in Las Vegas. The event will be held at The Venetian & Sands Expo Convention Center.

CCW Executive Exchange

Join Edify March 22 - 24 at CCW's Executive Exchange, held at the Bonaventure Resort & Spa in Weston, Florida.

Enterprise Connect

Join Edify at Enterprise Connect 2020 from March 30 - April 2 at the Gaylord Palms in Orlando, Florida.