In The Press

 

The latest company announcements, news articles, mentions, and press releases

CCW Customer Contact Week 2019

Join us this June 24-28 at The Mirage in Las Vegas. The world’s largest customer contact event brings together more than 2,500 customer contact executives for a week of networking, learning and thought-sharing. Use our discount code 20CCW_EDIFY to get 20% off your conference passes. 

 

Register here

ICMI Contact Center Expo 2019

Join us May 13-16 at Call Center ICMI Expo in Ft. Lauderdale, FL. Use code 2CEX-RJC41 to get 25% off your conference pass! We can't wait to see you at Booth 209!

 

Register here

Partner with Edify

We've just launched our partner program. Do you know a company who would benefit from the Edify solution?  Help us find and connect to qualified leads.

 

Request to become a Referral Partner

Enterprise Connect 2019 – Wrapping It Up

Five Biggest Products, Companies, or Ideas - A unique offering at Enterprise Connect 2019 was Edify Labs. This startup aims to make the customer experience seamless and “100 percent reliable.” The focus on the customer and the customer experience sets Edify apart from the rest of the Enterprise Connect 2019 exhibitors in that they were giving companies a chance to consider their customers in UC purchases.

 

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2019 CRMXchange Enterprise Connect Review

CRMXchange was onsite to meet with selected Enterprise Connect suppliers representing the CX/contact center space.  Sheri Greenhaus, Managing Partner, discussed how their solutions could help companies increase operating efficiency and improve customer satisfaction. This eBook presents brief summaries of their solutions and discusses what differentiates their offerings in the marketplace.

 

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From APIs to UC: Rounding Up the News from EC19

Looking back on the week of Enterprise Connect 2019 can make your head spin. ...While we’ve covered many of the highlights and vendor announcements coming out of the event here on No Jitter, with an event of this scale -- nearly 220 exhibitors -- plenty of other news may have flown under your radar. To help get you up to speed, here’s a roundup of news we haven’t already covered, broken out into categories as best as possible for an industry in which divisional lines are increasingly blurring.

 

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Enterprise Connect 2019 Wrap-Up – The X Factor

Experience, experience, experience – that was the theme at this year’s Enterprise Connect. Whether discussing the contact center, collaboration, or plain old unified communications, it was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX).

 

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Thirty Six Hours in the Biodome; AI-Infused Contact Centers are Humming Along at Enterprise Connect19

After a year hiatus I was back in the Biodome last week for Enterprise Connect '19, and things couldn’t have been better for this contact center analyst. From its voice roots of unified messaging in the early 2000’s, the original VoiceCon show quickly morphed into the Enterprise Connect ‘showcase for all things unified communications (UC)’. Contact center, for the longest time, took a back seat to UC in subsequent shows, but started to show significant traction when I was last there in 2017. In 2019 the two are deeply entwined, with a lot to offer customers who are looking to transform their businesses.

 

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Introducing Edify: The New Cloud Venture

Cloud customer experience created by experts -- Earlier this month, a brand-new entry arrived in the cloud communications space. Edify, a business dedicated to customer experience solutions offered through the flexibility of the cloud has now made its debut. The company is the newest innovative solution available for companies hoping to explore the potential of next-level customer experience solutions.

 

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Edify Unites Contact Center and Company on a Single Platform

“The purpose of Edify is to build a solution that goes from CEO to developer to call center to unite the entire company on one ecosystem, one platform – regardless of internal or external.” Exclaimed Cameron Weeks, Co-Founder and CEO in an in-person interview.

 

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Edify Labs Launches Business Communications Platform

Edify Labs has introduced its global business communications and collaboration platform, Edify, a cloud-based tool that combines communications platform as a service (CPaaS), contact center as a service (CCaaS), and unified communications as a service (UCaaS)/PBX platforms with customer success tools and a single dashboard."
 

Tech Vets Launch Communications Platform

CARMEL - Two former executives from Indianapolis-based Sharpen Technologies have launched a new company. Bracken Fields and Cameron Weeks unveiled global business communications platform Edify, which will be based in Carmel, this week at the Enterprise Connect event in Orlando.

 

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Cloud Customer Experience Providers Launch New Venture—Edify

 

Indianapolis, IN, USA, March, 2019 -- Edify makes its official debut as the newest provider in cloud-based customer experience solutions. Launched by customer experience and contact center veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.

 

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Veteran Cloud Customer Experience Leaders Launch New Venture—Edify

Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.

 

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Edify Labs Exhibiting at ICMI Contact Center Expo

Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user and customer experience.

 

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Edify Labs Launches New Global Business Communications Platform at Enterprise Connect 2019

Highly Configurable Communications Platform Reaches Beyond Channels and Across Teams, Elevating and Streamlining the User and Customer Experience -- Today, Edify Labs (edify.cx) reveals its global business communications platform, Edify, which redefines the way businesses manage customer experience (CX) and internal cross-team collaboration.

 

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For press inquiries, please contact us at press@edify.cx.