Omdia Edify Webinar

Connected Customer Journeys: The Pathway to Holistic Journey Management with Mila D'Antonio

 

Wednesday, April 29th

11:00 AM PT / 2:00 PM ET

 

The customer journey in today’s digital world is complex, with interactions spanning many different applications, data sources, channels, and devices. Staying relevant with customers requires businesses to gain a holistic picture into their journeys, accessing real-time and unified insights about customers, and engaging with them at the right time and right place. By enabling customer-facing employees to harness customer insights, enterprises can transform the customer journey from producing static interactions to ones where actionable information is presented throughout the process. Join Mila D’Antonio of Omdia (formerly Ovum) and Cameron Weeks of Edify to learn about:

  • Challenges and opportunities around creating connected customer journeys
  • Enabling omnichannel communications & end-to-end customer engagement
  • Technologies and capabilities that are unifying siloed data, organizational disparities, and channels and devices
  • How journey data is improving the contact center’s ability to guide interactions and make proactive decisions

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