Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what’s available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that’s just not ok with us.
So we founded Edify and built Huddle to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there’s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that’s changing everything.
The time for employees to love work, and customers to love companies is here. And finally, so are the tools.
We are Edify. And we’re customers, too.
We are reinventing the customer and employee experience by solving old challenges in bold new ways.
We make employees love work and customers love companies.
We recognize that passion and personality matter, so we invest in our people. We continually strive to do and be better, embracing crazy ideas, challenging the status quo, and finding new ways to grow our company and each other. And we empower our customers -- from managers to agents -- to be their best by giving them the right platform to connect with one another and serve customers. At Edify, we empower everyone to think big, have fun, and do good.
Open minds are growing minds, driving motivation and achievement. Our team is composed of diverse individuals with unique talents and skills they have each honed along the path to Edify. We celebrate that and support everyone's ongoing opportunity to learn -- about our industry, their specialty, each other, and the world.
Edify exists to solve age-old challenges in bold new ways. We nurture and leverage our collective genius to invent the future, continually adding bright minds to the team in the spirit of building a business and a culture that looks at everything through a fresh lens. We encourage questioning the status quo, removing barriers, and trying even if (and especially after) we fail. Idea sharing, truth-telling, and not settling will help us catapult our people, our product, and our industry to where it belongs, finally.
Science requires transparency -- as does dramatic change. We endeavor to lead the science behind the CX revolution, so we must be transparent with our approach, our platform, and our intent. To deliver on our promise of a new era of customer service for all, we act with openness and honesty to unlock the door to freedom and possibility. We prioritize consistent feedback with each other, ongoing communication from our leaders, and transparency with our prospects and customers. Everyone is invited to experience the Edify platform and all that awaits agents, employees, customers, and businesses.
We are advocates for our people, our industry, and our communities. We make mistakes and learn lessons. We own our wrongs, make them right, and when we know better, we do better. We engage in company initiatives, our neighborhoods and the world, giving our time and energy to things that fulfill our purpose as human beings, part of a universal experience.