Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what’s available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that’s just not ok with us.

So we founded Edify and built Huddle to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there’s a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that’s changing everything.

The time for employees to love work, and customers to love companies is here. And finally, so are the tools.

We are Edify. And we’re customers, too.

Values

Empowerment. Innovation. Education. Leadership. Community. We know that passion and personality matter, so we’re leveraging collective genius to build the best customer experience platform from scratch and invent the future. We attract and keep talented people, respecting those both inside and outside our company. We believe in constant learning and invest in opportunities to do so. We don't believe in work/life balance. It should all be fun. Think big, have fun, and do good.

Mission

We are reinventing the customer and employee experience by solving old challenges in bold new ways.

Vision

We make employees love work and customers love companies.