OmniChannel Customer Interaction

CONNECTING BUSINESSES WITH CUSTOMERS

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more.

No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be.

 

Tell Me More  

OmniChannel Customer Interaction

CONNECTING BUSINESSES WITH CUSTOMERS

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more.

No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be.

 

Tell Me More  

CONNECTING EMPLOYEES WITH EACH OTHER

Work is an activity, not a location. You want to unify your entire global workforce on a single platform. Your employees want remote work options and reliable collaboration tools. Edify lets your business have it all with built-in unified communications as a service.

We believe the customer experience isn’t owned by a single department, but that teams should be able to connect on any channel at any time. Solve customer issues and collaborate in just one click.

 

Tell Me More  

Unified Communications

Unified Communications

CONNECTING EMPLOYEES WITH EACH OTHER

Work is an activity, not a location. You want to unify your entire global workforce on a single platform. Your employees want remote work options and reliable collaboration tools. Edify lets your business have it all with built-in unified communications as a service.

We believe the customer experience isn’t owned by a single department, but that teams should be able to connect on any channel at any time. Solve customer issues and collaborate in just one click.

 

Tell Me More  

Bot + Agent + Customer Chat

CONNECTING BOTS AND HUMANS

Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

Tell Me More  

Bot + Agent + Customer Chat

CONNECTING BOTS AND HUMANS

Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

Tell Me More  

GLOBAL AVAILABILITY

100% UPTIME GUARANTEED

Eliminate silos and unify your entire workforce more intelligently with Edify. Our cloud solution transmits information in near-real time and looks at your entire workforce to direct the interaction to the best possible person, regardless of location. As a telecommunications provider, we can provision and route phone numbers from more than 60 countries in 12 data regions.

With global availability and real-time redundancy, Edify guarantees 100% uptime SLA, no matter where on Earth you operate, or we pay you 10x what you paid us during downtime. That’s the highest, most inclusive SLA in the industry.

 

View 100% SLA Policy  

GLOBAL AVAILABILITY

100% UPTIME GUARANTEED

Eliminate silos and unify your entire workforce more intelligently with Edify. Our cloud solution transmits information in near-real time and looks at your entire workforce to direct the interaction to the best possible person, regardless of location. As a telecommunications provider, we can provision and route phone numbers from more than 60 countries in 12 data regions.

With global availability and real-time redundancy, Edify guarantees 100% uptime SLA, no matter where on Earth you operate, or we pay you 10x what you paid us during downtime. That’s the highest, most inclusive SLA in the industry.

 

View 100% SLA Policy  

SMS API Set

AND THAT'S NOT ALL...

Prepackaged or fully customizable? The choice is yours. Easy-to-use, real-time communication APIs extend the functionality of your contact centers and business communications. We give you the option to build and deploy your own apps with our API set too.

 

We deliver maximum scalability, flexibility, uptime, and cost-effectiveness. You deliver a memorable CX.

 

Try it and see for yourself. Get started right now with five free users.

 

Tell Me More  

SMS API Set

AND THAT'S NOT ALL...

Prepackaged or fully customizable? The choice is yours. Easy-to-use, real-time communication APIs extend the functionality of your contact centers and business communications. We give you the option to build and deploy your own apps with our API set too.

 

We deliver maximum scalability, flexibility, uptime, and cost-effectiveness. You deliver a memorable CX.

 

Try it and see for yourself. Get started right now with five free users.

 

Tell Me More  

View Product Brochure