Salesforce + Huddle

REAL OMNICHANNEL & ADVANCED ROUTING

Edify routes any channel--voice, chat, email, text, social--as well as Salesforce object data to the right person the first time. Agents immediately receive the most information possible about each and every customer, with full context into the customer relationship, making your agents’ lives easier and the customer service experience quicker. Across every channel. All the time.

 

ONE-CLICK SETUP

Connect your call center with your CRM in one click, giving your team access to all parts of Salesforce standard or custom objects. By pushing and pulling data to and from, Edify keeps your customer records up-to-date and easily accessible. Information can flow back and forth, matching contacts when requests come through. You decide how you want it set up. We get it done.

Salesforce + Huddle

REAL OMNICHANNEL & ADVANCED ROUTING

Edify routes any channel--voice, chat, email, text, social--as well as Salesforce object data to the right person the first time. Agents immediately receive the most information possible about each and every customer, with full context into the customer relationship, making your agents’ lives easier and the customer service experience quicker. Across every channel. All the time.

 

ONE-CLICK SETUP

Connect your call center with your CRM in one click, giving your team access to all parts of Salesforce standard or custom objects. By pushing and pulling data to and from, Edify keeps your customer records up-to-date and easily accessible. Information can flow back and forth, matching contacts when requests come through. You decide how you want it set up. We get it done.

SIMPLE YET POWERFUL WORKFLOWS

Create business logic while leveraging the cutting-edge capabilities of machine learning with simple, intuitive drag-and-drop workflows.

WORK FROM ONE SCREEN

Enable your agents to spend more time delivering a memorable CX across every channel. Operate inside of Salesforce with the power of our global cloud-native, omnichannel, genius platform behind you. We put everything in one pane of glass, which means the Salesforce CTI lives and works inside every channel. Period. Only your competitors will still be asking their customers, “Hello. Who is this?”

 

 

COMPLETE CUSTOMER JOURNEYS

Today’s customers are active across all channels on all devices. Our platform’s integrations bring everything together, showing agents exactly what led to your customer’s most recent engagement and telling them perhaps what went wrong--before the customer has to complain. Your customers expect you to know a lot about them. And quickly. Now you can.