Edify Huddle

Tech For Happy Agents and Customers

Customers want better service faster. And agents want reliable tools to make that happen. The great news for everyone is that when agents love work, customers love companies even more. Edify’s cloud-native solution empowers teams to feel good about the work they do and gives customers the personalized service they expect (plus so much more).

Edify Huddle is business communications, simplified. Contact center software, unified communications, and API functionality in a single solution that makes customer and employee experiences the way they should be.

Contact Center (CCaaS)

Connect with customers where they are, on every channel.

Unified Communications (UCaaS)

Unify your entire workforce, wherever they work.

Communications Platform (CPaaS)

Make business communications what you want them to be.

API

No-code Workflows

Replace IVR, IVA, & RPA with a single drag-and-drop tool.

Workflows

Huddle
Features

single-pane

Single Pane of Glass

Unify a global workforce with one solution for contact center, unified communications, and API functionality.

cloud

Cloud-native

Get maximum scalability, flexibility, uptime, and cost-effectiveness with little to no effort to maintain.

SLA

100% Uptime SLA

Enjoy the industry’s highest and most inclusive SLA, backed by a 10x financial guarantee.

integrations

Simple Integrations

Integrate real-time services, applications, and popular CRMs by using our open API framework.

Built-in ML

Understand customers, offer self-service, identify coaching & training opportunities, and route interactions to the right agent.

global

Global Availability

Work from anywhere with global availability and real-time redundancy in 37 data regions and counting.

telecom

Edify Telecom

Leverage built-in telecom including minutes and phone number origination in over 60 countries.

analytics

Reporting & Analytics

Make sound business decisions based on real-time and historical data, customized to your specific needs.

View All >

Huddle Features

Single Pane of Glass

Unify a global workforce on one platform for contact center, unified communications, and API functionality.

Cloud-native

Maximum scalability, flexibility, uptime and cost-effectiveness with little to no effort to maintain.

100% Uptime SLA

Enjoy the industry's highest and most inclusive SLA, backed by a 10x financial guarantee.

Simple Integrations

Integrate real-time services, applications, and popular CRMs by using our open API framework.

Built-in ML

Understand customers, offer self-service, identify coaching & training opportunities, and route interactions to the right agent.

Global Availability

Work from anywhere with global availability and real-time redundancy in 37 data regions and counting.

Edify Telecom

Leverage built-in telecom including minutes and phone number origination in over 60 countries.

Reporting & Analytics

Make sound business decisions based on real-time and historical data customized to your specific needs.

View All >

HOW
TO BUY

HOW TO BUY

Huddle ML

CCaaS + UCaaS

Omnichannel CC and UC
with built-in ML

Huddle Office

UCaaS

Unified communications that are actually unified

Huddle API

CPaaS

Easy to use, real-time communication APIs