Edify Huddle

Tech For Happy Agents and Customers

Customers want better service faster. And agents want reliable tools to make that happen. The great news for everyone is that when agents love work, customers love companies even more. Edify’s cloud-native solution empowers teams to feel good about the work they do and gives customers the personalized service they expect (plus so much more).

Edify Huddle CX is business communications, simplified. Contact center software, unified communications, and API functionality in a single solution that makes customer and employee experiences the way they should be.

Better service for customers. Less stress for agents.

Contact Center (CCaaS)

Connect with customers where they are, on every channel.

Unified Communications (UCaaS)

Unify your entire workforce, wherever they work.

Communications Platform (CPaaS)

Make business communications what you want them to be.

No-code Workflows

Replace IVR, IVA, & RPA with a single drag-and-drop tool.

Edify
Features

Cloud-native

Get maximum scalability, flexibility, uptime, and cost-effectiveness with little to no effort to maintain.

Single Pane of Glass

Unify a global workforce with one solution for contact center, unified communications, and API functionality.

Machine Learning

Cut customer effort with intelligent self-service options.

Mobile App

Stay connected. Out of the office doesn't have to mean out of touch.

100% Uptime SLA

Enjoy the industry’s highest and most inclusive SLA, backed by a 10x financial guarantee.

Global Availability

Work from anywhere with global availability and real-time redundancy in 38 data regions and counting.

Telecom

Leverage built-in telecom including minutes and phone number origination in over 60 countries.

Simple Integrations

Integrate real-time services, applications, and popular CRMs by using our open API framework.

Multi-cloud Architecture

Protect your mission-critical contact center functions with a true multi-cloud solution.

Reporting & Analytics

Make sound business decisions based on real-time and historical data, customized to your specific needs.