Edify Huddle

As customers, we know the frustration of bad service. As inventors, we knew we could fix it. Legacy contact center software wasn’t made for today’s omnichannel communications, so we built a cloud-native solution from the ground up that makes business communications as effortless as personal ones.

Give contact center agents one window to switch naturally between channels with customers and colleagues, just like they do with friends. And deliver a secure, reliable, and truly unified customer and agent experience that is faster, more personalized, and equally impressive across all channels–on email, phone, chat, social, and video.

Our all-in-one enterprise software solution, Edify Huddle CX, includes all of the platform-wide features you need.

Edify
Features

Cloud-Native

Install and scale effortlessly, enjoy hassle-free upgrades, and remove maintenance headaches.

One Window, One Screen

Bring multiple solutions, databases, and channels together in a single view for better experiences.

Machine Learning

Cut customer and agent effort while maximizing joy with intelligent self-service options.

Mobile App

Maintain the flexible, productive work environment teams love with our mobile app.

100% Uptime SLA

Enjoy the industry’s highest and most inclusive SLA, backed by a 10x financial guarantee.

Global Availability

Work from anywhere with global availability and real-time redundancy in 38 data regions.

Telecom

Leverage built-in telecom including minutes and phone number origination in 60+ countries.

Simple Integrations

Integrate real-time services, applications, and popular CRMs using our open API framework.

Multi-Cloud Architecture

Protect your mission-critical contact center functions with a true multi-cloud solution.

Reporting & Analytics

Make sound business decisions based on real-time and historical data.

The customer experience is better when the employee experience is better. By uniting contact center (CC), unified communications (UC), and communications platform (API) functionality within a single software solution, frontline agents and back-office teams can move seamlessly among channels within one conversation and work across departments (and time zones) to serve the most important person of all: your customer.

Contact Center (CCaaS)

Connect with customers where they are, on every channel.

Unified Communications (UCaaS)

Unify your entire workforce, wherever they work.

Communications Platform (CPaaS)

Make your business communications exactly what you want them to be.

No-Code Workflows

Replace IVR, IVA, & RPA with a single drag-and-drop tool to guide every interaction.