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Edify
Huddle

Tech For Happy Agents and Customers

Customers want better service faster. And agents want reliable tools to make that happen. The great news for everyone is that when agents love work, customers love companies even more. Edify’s cloud-native solution empowers teams to feel good about the work they do and gives customers the personalized service they expect (plus so much more).

Edify Huddle is business communications, simplified. Contact center software, unified communications, and API functionality in a single solution that makes customer and employee experiences the way they should be.

Contact Center (CCaaS)

Connect with customers where they are, on every channel.

CC

Unified Communications (UCaaS)

Unify your entire workforce, wherever they work.

UC

Communications Platform (CPaaS)

Make business communications what you want them to be.

API

No-code Workflows

Replace IVR, IVA, & RPA with a single drag-and-drop tool.

Workflows

Huddle
Features

single-pane
Single Pane of Glass

Unify a global workforce with one solution for contact center, unified communications, and API functionality.

cloud
Cloud-native

Get maximum scalability, flexibility, uptime, and cost-effectiveness with little to no effort to maintain.

SLA
100% Uptime SLA

Enjoy the industry’s highest and most inclusive SLA, backed by a 10x financial guarantee.

integrations
Simple Integrations

Integrate real-time services, applications, and popular CRMs by using our open API framework.

ML
Built-in ML

Understand customers, offer self-service, identify coaching & training opportunities, and route interactions to the right agent.

global
Global Availability

Work from anywhere with global availability and real-time redundancy in 37 data regions and counting.

telecom
Edify Telecom

Leverage built-in telecom including minutes and phone number origination in over 60 countries.

analytics
Reporting & Analytics

Make sound business decisions based on real-time and historical data, customized to your specific needs.

View All >

Huddle Features

single-pane
Single Pane of Glass

Unify a global workforce on one platform for contact center, unified communications, and API functionality.

cloud
Cloud-native

Maximum scalability, flexibility, uptime and cost-effectiveness with little to no effort to maintain.

SLA
100% Uptime SLA

Enjoy the industry's highest and most inclusive SLA, backed by a 10x financial guarantee. 

integrations
Simple Integrations

Integrate real-time services, applications, and popular CRMs by using our open API framework. 

ML
Built-in ML

Understand customers, offer self-service, identify coaching & training opportunities, and route interactions to the right agent. 

global
Global Availability 

Work from anywhere with global availability and real-time redundancy in 37 data regions and counting. 

telecom
Edify Telecom

Leverage built-in telecom including minutes and phone number origination in over 60 countries. 

analytics
Reporting & Analytics

Make sound business decisions based on real-time and historical data customized to your specific needs. 

View All >

HOW
TO BUY

HOW TO BUY

Queue-icon
Huddle ML
CCaaS + UCaaS

Omnichannel CC and UC
with built-in ML

See Pricing >
UC-icon
Huddle Office
UCaaS

Unified communications that are actually unified

See Pricing >
API-icon
Huddle API
CPaaS

Easy to use, real-time communication APIs

See Pricing >