Zendesk + Huddle

FULL FUNCTIONALITY WITHIN ZENDESK SIMPLIFIES THE AGENT EXPERIENCE

Many companies depend on Zendesk’s knowledge-base to address their customers’ concerns and issues. Our seamless integration into Zendesk makes your agents’ lives easier and the customer service experience quicker. With Edify, agents immediately receive the most information possible about each and every customer inquiry. Across every channel. All the time.

A POWERFUL INTEGRATION WITH A QUICK & EASY SETUP

You don’t need to replace your CRM, database, or knowledge-base. Edify’s CTI in Zendesk means you only need to have the Zendesk application open. Edify does the rest. Information can flow back and forth, matching contacts and cases when requests come through. You decide how you want it set up. We get it done.

Zendesk + Huddle

FULL FUNCTIONALITY WITHIN ZENDESK SIMPLIFIES THE AGENT EXPERIENCE

Many companies depend on Zendesk’s knowledge-base to address their customers’ concerns and issues. Our seamless integration into Zendesk makes your agents’ lives easier and the customer service experience quicker. With Edify, agents immediately receive the most information possible about each and every customer inquiry. Across every channel. All the time.

A POWERFUL INTEGRATION WITH A QUICK & EASY SETUP

You don’t need to replace your CRM, database, or knowledge-base. Edify’s CTI in Zendesk means you only need to have the Zendesk application open. Edify does the rest. Information can flow back and forth, matching contacts and cases when requests come through. You decide how you want it set up. We get it done.

 

WORK FROM ONE SCREEN

Enable your agents to spend more time delivering a memorable CX across every channel. Operate inside of Zendesk with the power of our global cloud-native, omnichannel, genius platform behind you. We put everything in one pane of glass. With Edify for Zendesk, you can provide stellar service. Every time.

 

AN ALL-IN-ONE PLATFORM FOR YOUR CUSTOMERS AND YOUR TEAMS

Customers are busy and so are your teams, so it’s time to eliminate manual searches and having to manage several applications at once. Incoming queries are matched instantly in Zendesk, and automatic screen pop tells agents exactly who is calling and why. Recent cases and tickets are shown to the agent. Your customers expect you to know a lot about them. And quickly. Now you can.